Each piece is made to order.

Orders will be dispatched as soon as possible however some orders may take up to two weeks.

TURNAROUND


Postage

Online Purchases are subject to a postage and packing charge. All UK orders are insured and sent via Royal Mail Special Delivery to so that your jewellery is traceable.

All items will be dispatched as soon as possible however some orders may take up to two weeks before being dispatched.

For international orders please contact us as we will dispatch via a courier service. We cannot be held responsible for timings and delays of the postal service in the destination country.

You will be provided with a tracking number for your order when it has been dispatched.

Delivery time varies depending on the design. We endeavour to dispatch your order within 7 working days within the UK, but some items may take up to two weeks. 

Maximum delivery time is 4 weeks if the item has been made to order, we will inform you if that is the case.


Bespoke service

We offer a bespoke commissioning service to allow our customers to work alongside us in the designing process to create an entirely unique item designed especially for them. Turn around times for bespoke orders are 4-8 weeks.

You can contact us for further information at hello@islewear.co.uk.

We reserve the right to change the pricing of quotes after 30 days to compensate for fluctuating precious metal pricing.

CANCELLATION POLICY

A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production is underway.

PAYMENT TERMS

We require a 50% deposit for bespoke items as confirmation of your order before production can begin. At this point you will be committed to the purchase of design. This is non-refundable. The remaining 50% will then need to be paid in full before dispatch of the order.

Payment can be made by debit card or credit card.

Goods remain the property of Islewear until paid for in full.


Sales and returns

SALES AND RETURNS

We hope that you will be delighted with your purchase. If for any reason you are not entirely satisfied we are happy to offer an exchange or credit note,  if the item is returned to us unworn in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details.

Unfortunately for hygiene reasons we cannot accept the return of earrings.

Sometimes a stone or pearl may become loose, as may be the case with handmade jewellery. If you experience this please contact us and we we will do our best to resolve your issue. If any products that we send to you are damaged prior to delivery to you, or defective , we will repair or replace the Products or refund the price paid by you, provided that you have not worn or used and damaged the Products.

If a products is damaged or defective, we require that you tell us within 7 days of receipt of the Products

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. 

Sale items at a discounted price are not eligible for a refund.

We recommend that UK returns be sent by insured special delivery as we are unable to accept responsibility for returned goods not arriving to us. Postage for returns is the customers responsibility.


Payment can be made by debit card or credit card.

Goods remain the property of Islewear until paid for in full.

Payment Terms


Each product is handmade, it is therefore unique and small variations will occur. This may result in slight differences from photographs shown.

Stone and metal colours may vary within reason.

HANDMADE NATURE


By placing an order at Islewear.co.uk you are agreeing to our terms and conditions. 

Agreement